Frequently Asked Questions

Find answers about our cranes, custom lifting solutions, and professional services from SKY CRANE — a trusted manufacturer with over 10 years of industry experience.

General Questions

What types of cranes does SKY CRANE manufacture? +

SKY CRANE specializes in gantry cranes (single & double girder), overhead bridge cranes (single & double girder), jib cranes, small mobile gantry cranes, special industry cranes, and a full range of crane accessories. We also offer customized solutions based on specific application requirements.

How many years of experience does SKY CRANE have? +

SKY CRANE EQUIPMENT Co., Ltd. has more than 10 years of experience in crane R&D, manufacturing, and sales. Our team has successfully delivered thousands of crane systems to global customers across various industries including steel, logistics, construction, and heavy machinery.

What is the standard lead time for a customized crane? +

Typical lead time for a custom crane is 30–45 working days depending on complexity, capacity, span, and special requirements. We provide a detailed production schedule upon order confirmation and keep you updated throughout the process.

What certifications does SKY CRANE hold? +

Our cranes are certified with CE, ISO9001, CCS, SGS, and other international certifications. All products comply with global safety standards and industrial regulations for reliable operation.

What is your MOQ for crane products? +

Our Minimum Order Quantity (MOQ) is 1 set. We accept both single unit orders for small businesses and bulk orders for large industrial projects, with flexible production arrangements.

Do you export cranes to global markets? +

Yes, we export cranes to more than 80 countries and regions worldwide, including Europe, North America, Southeast Asia, Africa, and the Middle East. We provide complete customs declaration and shipping services.

Product Selection

How to choose between a single girder and double girder overhead crane? +

Single girder cranes are ideal for lighter capacities (up to 20 tons) and smaller spans, offering cost-effectiveness. Double girder cranes are recommended for heavier capacities (over 20 tons), wider spans, higher lifting heights, and applications requiring frequent heavy-duty cycles. Our engineers can help you select the optimal configuration based on your facility and load requirements.

What is the maximum capacity of your gantry cranes? +

SKY CRANE offers gantry cranes with capacities ranging from 1 ton to 100+ tons, with custom spans and lifting heights. Both single girder and double girder designs are available, suitable for outdoor yards, workshops, and container handling.

Can jib cranes be used in tight spaces? +

Yes. Our jib cranes are designed for efficient material handling in confined areas. We offer wall-mounted, column-mounted, and free-standing jib cranes with 360° rotation to maximize workspace utilization.

What power supply options are available for your cranes? +

We support custom power supply: 220V/380V/415V/440V, 50Hz/60Hz, single-phase/three-phase. We can also design diesel-powered cranes for outdoor sites without electricity supply.

What safety features are included in your crane systems? +

All cranes are equipped with overload protection, emergency stop, limit switches, buffer devices, anti-collision systems, and rain-proof/explosion-proof protection for electrical components to ensure safe operation.

Can your cranes be used for outdoor and indoor applications? +

Yes! Indoor cranes use standard paint and components; outdoor cranes are added with anti-corrosion, rain-proof, and sun-protective treatments to adapt to harsh weather conditions.

What colors are available for your cranes? +

Standard colors: blue, yellow, orange. We provide customized color services according to customer requirements, using high-temperature resistant and anti-corrosion industrial paint.

Service & Support

What warranty do you offer on your cranes? +

We provide a standard 12-month warranty from the date of commissioning or 18 months from shipment, whichever comes first. The warranty covers structural and mechanical defects. Extended warranty and maintenance packages are available.

Do you provide spare parts and after-sales support? +

Absolutely. We maintain a comprehensive inventory of spare parts for all crane models. Our technical support team offers remote troubleshooting, on-site service, and preventive maintenance programs to ensure long-term reliability.

Can you provide installation guidance and manuals? +

Every crane comes with a detailed installation manual, operation guide, and maintenance handbook. We also offer remote installation supervision and can arrange on-site commissioning engineers if required.

How can I get a free quotation for a crane? +

Contact us with your requirements: lifting capacity, span, lifting height, working environment, and power supply. Our sales team will provide a free, detailed quotation within 2 hours.

What packaging and shipping methods do you use? +

All products are packed with waterproof plywood boxes and protective films. We cooperate with reliable freight forwarders to provide sea, land, and air transportation services, ensuring safe delivery to your port or designated address.

Do you provide operator training for crane users? +

Yes. We provide free online operator training, including operation skills, safety norms, and daily maintenance. On-site training is also available for bulk orders.

What payment terms do you accept? +

We accept T/T, L/C, PayPal, and Western Union. Standard terms: 30% advance payment, 70% balance paid before shipment. Flexible payment plans are available for long-term partners.

Custom Solutions

Can you design a crane for special industry requirements? +

Yes. SKY CRANE specializes in custom engineering for special industries such as steel mills, foundries, nuclear facilities, and explosion-proof environments. We design cranes with specific features like heat protection, anti-corrosion coatings, and explosion-proof electrical systems.

What is the process for ordering a custom crane? +

Step 1: Requirement consultation – we analyze your load capacity, span, lifting height, duty cycle, and site conditions. Step 2: Design proposal – we provide CAD drawings, technical specifications, and quotation. Step 3: Manufacturing – after order confirmation, production follows strict quality control. Step 4: Delivery & commissioning – we arrange shipping and optional installation support.

Can I get crane accessories and components from SKY CRANE? +

Yes. We supply a wide range of crane accessories including hoists, end carriages, electric wire rope hoists, chain hoists, control systems, rails, and electrification components. All accessories are compatible with our crane systems and can be ordered separately.

Can you modify existing crane designs for my facility? +

We provide crane modification, upgrading, and reconstruction services. We can optimize the structure, capacity, and control system of your existing cranes to improve efficiency and service life.

What industries do your custom cranes serve? +

Our custom cranes serve manufacturing, construction, ports, shipbuilding, metallurgy, mining, food, medicine, new energy, and many other special industries.

Do you offer remote monitoring systems for cranes? +

Yes. We can equip cranes with intelligent remote monitoring systems to realize real-time tracking of operating status, fault alarm, and data statistics, facilitating unattended and intelligent management.

Still have questions?

Our crane specialists are ready to assist with technical details, quotations, or custom designs.

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